Refund policy

  1. Refund and Return Policy

    OVERVIEW At Pure Life Formulas, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations, and we’ve created this straightforward return and refund policy to ensure a smooth experience. Pure Life Formulas is a brand operated by Better Life To You LLC.

    RETURN ELIGIBILITY To be eligible for a return, your item must meet the following criteria:

    • The return must be initiated within 30 days of the delivery date.

    • The product must be in its original, unopened, and sealed condition.

    • The item must be in the original manufacturer packaging with all labels intact.

    • The return must be accompanied by the original purchase receipt or order number.

    CONDITION REQUIREMENTS We can only accept returns for items that are:

    • Unopened and unused.

    • Free from any physical damage.

    • Not expired.

    • Still featuring the original safety seal.

    INITIATING A RETURN To start your return process, please follow these steps:

    1. Email our customer service team at support@purelifeformulas.com.

    2. Include your Order Number and the reason for the return.

    3. Once approved, we will provide you with a Return Authorization (RA) number and the return shipping instructions.

    RETURN SHIPPING

    • Customers are responsible for paying their own return shipping costs.

    • We strongly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

    • Original shipping charges from the initial purchase are non-refundable.

    RETURN ADDRESS Better Life To You LLC ATTN: Returns Department 790 NW 34th St Oakland Park, FL 33309

    REFUND PROCESS Once your return is received and inspected (typically within 2 business days):

    1. We will send you an email to notify you that we have received your returned item and whether the refund is approved.

    2. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

    3. Refund Timeframe: Please allow 5–10 business days for the credit to appear on your statement, depending on your bank or card issuer.

    NON-REFUNDABLE ITEMS The following items cannot be returned or refunded:

    • Opened or used supplement bottles.

    • Products with broken safety seals.

    • Items returned more than 30 days after delivery.

    • Gift cards.

    • Original shipping charges.

    • Note: A small third-party payment processing fee (typically under $5) may be deducted from the total refund amount per processor policies.

    DAMAGED OR INCORRECT ITEMS If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at support@purelifeformulas.com. Please include photos of the damage or the incorrect product so we can prioritize a replacement or full refund for you.

    CONTACT US For any questions regarding returns or refunds, please reach out to our team:

    • Email: support@purelifeformulas.com

    • Phone: (561) 617-3282

    • Address: 790 NW 34th St, Oakland Park, FL 33309