Refund & Returns Policy

Last Updated: December 15, 2024

  1. OVERVIEW

At Better Life, we want you to be completely satisfied with your purchase from purelifeformulas.com. We understand that sometimes a product may not meet your expectations, and we’ve created this straightforward return and refund policy to ensure a smooth experience.

  1. RETURN ELIGIBILITY

Products are eligible for return if:

  • Returned within 30 days of delivery date
  • In original, unopened, and sealed condition
  • Accompanied by original purchase receipt
  • Not purchased during clearance or special sales
  • Not marked as “final sale” or “non-returnable”
  1. CONDITION REQUIREMENTS

We can only accept returns that are:

  • In original manufacturer packaging
  • Unopened and unused
  • Free from damage
  • Including all original labels and seals
  • Not expired or near expiration
  1. INITIATING A RETURN

To start your return:

  1. Email customer service at [email protected]
  2. Include your order number and reason for return
  3. Wait for our Return Authorization (RA) number
  4. Package your return securely with RA number visible
  5. Ship to our return address below
  6. RETURN SHIPPING
  • Customer is responsible for return shipping costs
  • We recommend using tracked shipping
  • Original shipping charges are non-refundable
  • Keep proof of return shipment
  1. RETURN ADDRESS

Better Life ATTN: Returns Department 790 NW 34th St Oakland Park, FL 33309

  1. REFUND PROCESS

Once we receive your return:

  • We’ll inspect the product within 2 business days
  • Approved refunds processed within 3-5 business days
  • Refund issued to original payment method
  • You’ll receive email confirmation of refund
  1. REFUND TIMEFRAME
  • Credit card refunds: 5-10 business days
  • Bank transfers: 3-7 business days
  • Store credit: 1-2 business days
  • Other payment methods: 5-10 business days
  1. NON-REFUNDABLE ITEMS

The following are not eligible for refund:

  • Opened or used products
  • Products without original packaging
  • Damaged or altered products
  • Expired products
  • Gift cards
  • Shipping charges
  1. DAMAGED OR INCORRECT ITEMS

If you receive damaged or incorrect items:

  • Contact us within 48 hours of delivery
  • Include photos of damage or wrong item
  • We’ll provide return shipping label
  • Replacement or refund processed priority
  1. EXCHANGES
  • Direct exchanges are not available
  • Return item for refund and place new order
  • Contact customer service for assistance
  1. SUBSCRIPTION ORDERS
  • Cancelable at any time
  • Refunds for unopened products only
  • Must cancel before next shipment processes
  1. INTERNATIONAL RETURNS
  • Same 30-day return window applies
  • Customer responsible for return shipping
  • Customer responsible for customs fees
  • Contact us for specific instructions
  1. HOLIDAY RETURNS
  • Extended return period November 15 – January 15
  • Same condition requirements apply
  • Standard refund process followed
  1. CONTACT US

For return assistance: Email: [email protected] Phone: [Your phone number] Address: 790 NW 34th St, Oakland Park, FL 33309

  1. CHANGES TO POLICY

We reserve the right to modify this policy at any time. Changes will be posted on our website and effective immediately.

  1. EXCEPTIONS

We may make exceptions to this policy at our discretion. Contact customer service for special circumstances.

  1. CONSUMER RIGHTS

This policy does not affect your statutory rights under applicable consumer protection laws.

By making a purchase, you acknowledge that you have read and agree to this Return and Refund Policy. For questions or concerns, please contact our customer service team.

Better Life is committed to customer satisfaction and fair business practices. We aim to handle all returns and refunds promptly and professionally.